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Refund policy

Return Policy

At Claujore, we are committed to ensuring you receive your order in excellent condition. If there is an issue with your purchase, we're here to help.

Eligible Returns

We accept returns or claims for the following situations:

  • Items that arrive damaged

  • Products with manufacturing defects

  • Incorrect items received

Non-Eligible Returns

We do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size or style ordered

  • Items that do not meet personal expectations

  • General dissatisfaction with the product

How to Report an Issue

If your order qualifies for a return, please follow these steps:

  1. Take clear photos showing the issue.

  2. Email the photos to customer@claujore.com.

  3. Include:

    • Your order number

    • A brief description of the issue

Claims must be submitted within 10 days of the delivery date. Requests submitted after this period may not be eligible for review.

Resolution

Once your claim has been reviewed and approved, we will provide one of the following remedies, at our discretion:

  • A replacement item, or

  • Store credit for the value of the affected item.

If you have any questions regarding your order or this Return Policy, please contact us at customer@claujore.com.